Together support
How can we help?
togethercouplesfinance@gmail.com
About the launch version
Together is a manual, local-first household finance planner. It does not connect to a bank, create a Together account, move money, provide financial advice, or synchronize a household plan through a Metisian-operated cloud service.
Local data and backups
Your plan is stored in Together’s local app storage on your iPhone. You can prepare a portable JSON export and choose where to save it. A restore replaces the complete local plan rather than merging records.
Deleting Together can remove local app data. Keep any export you want to retain in a secure location outside the app before deleting it or changing devices.
Together Lifetime
Together Lifetime is an optional one-time In-App Purchase. It is not a subscription. The App Store displays and processes the price, purchase, and restore flow.
If a prior purchase is not recognized, open Together, go to Our Household → Settings, and choose Restore Purchases. Use the same Apple Account that made the original purchase.
Face ID or passcode
When available, Together can ask iOS to verify the device owner with Face ID or the device passcode. Together does not receive or store your Face ID biometric template.
What to include in a support email
- Your iPhone model and iOS version.
- The Together version shown in Settings.
- A concise description of what you expected and what happened.
- Whether the issue still happens after closing and reopening the app.
Privacy
Read the Together Privacy Policy for details about local storage, exports, StoreKit purchases, and support communications.